Draft — pending legal review

Refunds, straight up.

Draft of 23 October 2026. Not yet in force. [Effective date TBC]

If something went wrong on our side, we’ll put it right.

When we’ll refund you

• You paid but didn’t get it. If your verdict or letter never showed, and we can’t get it to you, we’ll refund you in full.
• You were charged twice for the same thing on the same ticket. We’ll refund the extra payment.
• It’s faulty or not as described. Your rights under the Consumer Rights Act 2015 apply. Tell us what’s wrong and we’ll fix it, replace it or refund you as the law requires.

When we usually can’t

• You changed your mind after the verdict or letter was shown. You asked for it straight away and agreed that the 14-day right to cancel ends once it’s shown. See our terms.
• Your appeal didn’t win. We can’t control the outcome, and we never promise one.

Any refund outside these cases is at our discretion. [Goodwill refund policy TBC]

How to ask

Email jordan@notanotherapp.lol with the date you paid and the email you used at checkout. Please ask within [Request window TBC]. Refunds go back to the card you paid with, through Stripe, and usually take 5 to 10 working days to show. [Timing to confirm with Stripe]

We keep paid case records for 90 days, so asking within that time helps us find your payment fast.

Draft — pending legal review. The contact email is temporary until a support address is set up. Guidance only, not legal advice.